ORDERING AND P&P INFORMATION 

To order card(s) click on “Add to basket” button to select each card that you want to add to your shopping basket. When you click on “Add to basket” a new browser window will open showing you the card(s) you have added to your basket, you can simply close the window and continue shopping or alternatively you can proceed to checkout for payment details. You may view your basket by clicking on “View basket” button at any stage to review the card(s) you have selected.

PAYMENT

Payment processing is performed using PayPal, which is completely a secure payment system. You do not even need to have a PayPal account and all major credit/debit cards are accepted.

PRIVACY POLICY

We are committed to protecting your privacy. We only use the information you provide us to process and complete your order. We do not pass your details to any third party.

POSTAGE & PACKAGING

We try our best to process your order on the same day we receive (except Sat, Sun and Postal holidays) and post all cards the following working day, but please allow at least 5 working days to receive your order as all cards are hand decorated after printing giving an entire unique look to the cards.

Our cards are delivered by Royal Mail 1st Class or Royal Mail 1st Class Recorded Service (please look at the table below for the method of delivery and charges). The Royal Mail aims to deliver goods the next working day (can not guarantee the delivery times), but as mentioned above please allow at least 5 working days to receive your order as all cards are hand decorated to give an entire unique look to the cards.

With the Royal Mail 1st Class Recorded Service, we will provide you with a tracking reference number via email and it will be sent to you straight away after your order is dispatched. Tracking is provided by the Royal Mail Track & Trace Service.

A Signature will be required on delivery for all orders over £13.76. If the Royal Mail's staff is unable to find someone to sign for the delivery, you will receive a note with collection details and your order will be held at your local delivery office for 7 days for you to collect or arrange redelivery. If you do not collect your order after 7 days it is returned to us and you will be responsible for the cost of redelivery, so please make sure that someone is available to receive and sign for you order.

NOTE: If you order Personalised Business Greeting Cards or Invitation Cards then please allow at least 10 working days to receive your order.

Spend (£)	Method of Delivery and Charges (£)
Up to 2.75	Royal Mail 1st Class  -  0.90
2.76-13.75	Royal Mail 1st Class  -  1.40
13.76-41.25	Royal Mail 1st Class Recorded  -  3.75
41.26-68.75	Royal Mail 1st Class Recorded  -  5.55
68.76 and above	Royal Mail 1st Class Recorded  -  7.00

The Postage & Packaging charges will automatically be added to your shopping and you will be shown the complete price that your credit card will be billed for before making your purchase.

RETURN POLICY

On receiving your order please inspect it immediately, whilst all care is taken to ensure suitable packaging has been used – if for instance you receive an order which is damaged due to delivery, please notify us on the same day of receiving it by email and we will arrange a replacement (as soon as we receive back the damaged order first) but not a refund. We would also not refund any postage costs including that of sending cards/gifts to you initially or that incurred by the customers to send the order back to Radiant Cards.

CANCELING ORDERS

Once an order has been placed it cannot be canceled because as soon as we receive your order, we try our best to process it the same day (over 90% of our orders are processed the same day) so you receive your cards/gifts on time.